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Privacy Policy

This Privacy Policy explains how Spin168 Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and conditions. By using the website, players acknowledge that information may be handled as described below, subject to applicable privacy requirements.

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Information we may collect

Spin168 Casino may collect information that is needed to provide an online gaming account and operate the website. The information collected can vary depending on how a player uses the services, the features accessed and the checks required before certain activities can be completed. We aim to collect information that is relevant to the purpose for which it is used and to handle it responsibly.

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Account and contact information

When a player registers or updates an account, the website may handle details such as a name, date of birth, residential information, username, password, contact details and account preferences. It may also record information provided when a player contacts support, makes a complaint, asks a question or communicates with the website through available channels. This information helps us identify the account, respond to requests and provide relevant service messages.

Verification information

To confirm identity, age, eligibility or account ownership, the website may request verification information and documents. These may include identity documents, proof of address or other information reasonably needed for account checks. Verification details may be reviewed to help prevent unauthorised access, identity misuse, fraud, money laundering and other prohibited activity. Players should only provide documents through the channels made available for that purpose.

Payment and transaction records

The website may handle records about deposits, withdrawals, wagers, winnings, account balances and other account activity. Payment information may be processed through payment providers or other service providers. Depending on the payment method, Spin168 Casino may receive transaction details or limited payment information, while full payment credentials may be handled directly by the relevant provider. Transaction records help us process requests, resolve disputes, identify unusual activity and meet record-keeping obligations.

Technical, device and usage information

When players use the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, general location information, language settings, pages visited, login times, referral information and details about interactions with website features. This information may be used to maintain security, understand website performance, identify technical problems and improve the player experience.

How information is used

Information may be used for the following purposes, depending on the circumstances and the services a player uses:

  • Creating, maintaining and administering a player account.
  • Providing casino services, processing account activity and displaying accurate account information.
  • Processing deposits, withdrawals and other payment or transaction requests.
  • Confirming identity, age, account ownership and eligibility to use the website.
  • Carrying out security, anti-fraud, risk and responsible gambling checks.
  • Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
  • Providing customer support, responding to questions and managing complaints or disputes.
  • Sending operational messages about accounts, transactions, security, service changes and other necessary matters.
  • Sending marketing communications where permitted and where the player has provided consent or another lawful basis applies.
  • Improving website design, functionality, content, security and reliability.
  • Meeting legal, regulatory, compliance, tax, audit and record-keeping obligations that apply to online gambling services.
  • Protecting the rights, property, safety and systems of Spin168 Casino, its players and relevant service providers.

Where information is used for marketing, players may be able to change their preferences or unsubscribe by following the instructions in the relevant communication. Stopping marketing messages will not necessarily stop essential service communications, such as messages about transactions, account security, verification or material changes to the website.

Information may be shared where reasonably necessary with service providers that support website operations. These providers may assist with payment processing, identity and verification checks, fraud prevention, technology, hosting, security, customer support, communications and analytics. Information may also be disclosed where required or permitted by law, in response to a valid request, to protect users or systems, or as part of a business or operational change. Service providers are expected to handle information appropriately for the services they provide.

Cookies, security and retention

Cookies and similar technologies

Spin168 Casino may use cookies and similar technologies to keep the website working, remember preferences, support login and account functions, understand how the website is used and help protect against suspicious activity. Some cookies are necessary for core features, while others may help with performance, analytics or relevant communications. Cookie availability and use may vary according to the website feature being accessed.

Players can manage or restrict cookies through their browser settings. Disabling or deleting cookies may affect how some website features work, including account access, saved preferences or other functions that rely on cookies. Browser settings can usually be used to view, block or remove cookies, although the exact steps depend on the browser and device.

Security

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures can include access controls, account authentication, monitoring, encryption where appropriate and procedures for handling information securely. No website, online account or method of transmission can be guaranteed to be completely secure. Players should protect their login details, use secure devices and contact support promptly if they believe an account has been accessed without permission.

Retention of information

Information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving disputes, maintaining business and security records, and meeting legal or compliance obligations. Some records must be kept for a period required by law even after an account is closed or a player asks for deletion. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights in relation to their personal information. These rights may include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications. A request to withdraw marketing consent does not automatically require the deletion of account, transaction, verification or other records that must be retained for legal, security or operational reasons.

Making a data request

To exercise a data right or ask a privacy question, contact support@spin168casino.wtf. Please explain the request clearly and provide enough information for the relevant account to be identified. We may need to take reasonable steps to verify the requester before providing information or making changes, particularly where the request involves account access, identity documents, payment records or other sensitive information.

  • Access: ask for information about the personal data held about you and, where appropriate, a copy of that information.
  • Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
  • Deletion: ask for personal information to be deleted where it is no longer required and no legal or legitimate reason requires it to be retained.
  • Marketing consent: withdraw consent to promotional communications or change marketing preferences.
  • Questions or concerns: ask how information has been collected, used, shared or retained.

We will review privacy requests and respond within a reasonable timeframe, subject to verification, applicable requirements and any permitted exceptions. In some cases, access or deletion may be limited where providing the information or removing it would affect the rights of another person, compromise security, prevent fraud detection, interfere with a dispute, or conflict with an obligation to retain records.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices or applicable requirements. The updated version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. Players should review this page periodically so they remain aware of how information may be handled.